Robotic Process Automation (RPA)
Robotic process automation uses software 'bots' to mimic the clicks and keystrokes a person would make in existing applications — logging in, copying fields, moving data between screens — to automate tasks in systems that don't offer a modern way to connect.
Why it matters for your business
RPA is the tool of choice when a critical system is old or closed and has no API. For owners stuck with legacy software, it's often the only bridge — though it can be brittle, so it's usually one piece of a larger automation, not the whole answer.
In practice
A firm still runs a decades-old case-management program with no integration options; an RPA bot logs in each morning, pulls the day's new matters, and enters them into the modern CRM automatically.
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