Agentic AI
Agentic AI describes AI systems that behave like agents — planning a sequence of steps, using tools, and acting toward a goal over multiple turns — rather than producing a single one-shot response. It's a category of capability, where 'AI agent' is a specific implementation.
Why it matters for your business
The shift to agentic AI is why automation can now cover work that used to require a person's judgment across several steps. For owners, it means more of a workflow can be handled autonomously — but it also makes clear scoping and human oversight more important, not less.
In practice
Rather than a person coordinating a quote — checking inventory, pricing, and availability across systems — an agentic workflow gathers all three, assembles the quote, and routes it for a quick human sign-off.
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