AI Agent
An AI agent is a system built around a language model that can take actions to accomplish a goal — not just answer a question, but decide what steps are needed, use tools (search a database, send an email, update a record), check the result, and adjust — with some degree of autonomy.
Why it matters for your business
An agent is the difference between AI that 'suggests a draft' and AI that 'handles the task.' For a business, well-scoped agents can own a defined job end to end — with guardrails and human review where it matters — freeing staff from the repetitive parts entirely.
In practice
An intake agent for a law firm reads a new inquiry, runs a conflict-of-interest check against the client database, drafts an engagement letter, and flags anything unusual for an attorney to approve before sending.
Common questions
Is an AI agent the same as a chatbot?
No. A chatbot mainly answers questions in a conversation. An AI agent takes actions to complete a task — it can look things up, update records, and trigger next steps, not just reply.
Can I trust an AI agent to run without oversight?
For low-risk, repetitive tasks, yes. For anything involving money, contracts, or client-facing messages, the right setup keeps a human approving the key steps — you automate the routine and review the rest.
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