Chatbot
A chatbot is software that holds a conversation with users through text (or voice), answering questions and guiding them. Modern chatbots are powered by language models, making them far more capable than the old rule-based menus.
Why it matters for your business
A well-built chatbot can handle common customer or internal questions instantly, around the clock — deflecting routine inquiries so your team only handles the ones that need a person. The key is grounding it in your real information so it's accurate, not just conversational.
In practice
A chatbot on your site answers 'what are your hours and do you serve my area?' instantly and books a call, without a staffer touching it.
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