Natural Language Processing (NLP)
Natural language processing is the field of AI focused on understanding and working with human language — reading text, extracting meaning, classifying intent, and generating responses.
Why it matters for your business
So much business information lives in plain language — emails, notes, forms, chats. NLP is what lets automation read and act on that language instead of needing everything in tidy structured fields, which is where most manual work actually hides.
In practice
NLP reads an inbound email, understands the customer is asking to reschedule, and routes it to the scheduling workflow automatically.
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